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クレームの質が変わっている。
お客は品質ではなく、自分が大切にされないことに不満を抱いている。 (via @microbiz777)
http://twitter.com/microbiz777/status/13129654962
Notes: 307 4/30/10 — 11:00pm Short URL: http://tmblr.co/ZfoRPyXRpDS
 
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